ITIL V2: Training for the certification ITIL Foundations V2

• Understand the main processes, their relationships, benefits and challenges.
• Understand how these processes contribute to making an IT organization manageable.
• Learn the most important ITIL definitions.
• Gain access to a standardized vocabulary.
• Prepare yourself for the EXIN ITIL Foundation examination.

http://www.quintgroup.com/Education/Education_for_Customer//Service_Management/ITIL_v2_Foundation/ITIL_v2_Foundation/1522,182,174/